Layby Policy

Terms & Conditions
By placing an order with James Lane you acknowledge and undertake that you have read, understood and agree to comply with and be bound by the terms and conditions of this agreement. For the purposes of these General Terms and Conditions, references to “consumer” or to the “Customer” are references to the person placing an order for a product or products from James Lane, and references to “supplier” or “us” are references to James Lane.

Payment Details
Orders are paid for by weekly, fortnightly or monthly instalments as directed by you or otherwise notified to us or agreed with us. We will confirm the payment frequency with you when the order is placed so your order can be paid in full to meet your desired delivery date. Layby orders are for a maximum payment time of three months only. Stock can be held up to six months however the payment must be made in full within the three month time frame.
Payments can be made in store or online by Visa / MasterCard or PayPal. The minimum amount of payments a customer can select is two.
An initial deposit of 20% must be placed at time of order to secure lay by terms and conditions.
If you are unable to manage your payments for any reason, please contact Customer Service immediately to discuss options available to you.

Cancellation
The customer can cancel their layby at any time up to the final payment date, however a termination charge will be applicable for all cancellations. All cancellation requests must be submitted in writing. Refunds (where applicable) will be issued two business days after receipt of your written confirmation of cancellation of your order.
If a layby has expired, a reminder email and phone call will be sent to the contact details provided. If after 14 days there has been no contact by the customer, the layby will be returned to floor stock and all monies paid by the customer will be retained.

Termination Charge
The supplier may charge a termination fee if the consumer decides to cancel a layby agreement. This charge will total to 20% of the order value and be deducted off any payments made. The supplier will refund all amounts paid by the consumer under the agreement except for the termination charge. If the consumers layby payments do not cover the termination charge, the supplier can recover the outstanding amount as a debt.
A supplier cannot terminate a layby agreement unless:
- The consumer has breached the term of the agreement (ie missing a scheduled payment or breaching the agreed payment time frame)
- The supplier is no longer in trade or commerce
- The goods are no longer available outside the suppliers control (not because the supplier decided to withdrawthe goods from sale)

Privacy
Information collected for the purposes of order and delivery of products, will be treated in accordance with the Australian Privacy Commissioner : www.oaic.gov.au.