100-Night Sleep Promise

Take the risk out of your next mattress purchase and experience the luxury of restful sleep with our 100-night sleep promise. Sleep on it, relax, and see if it’s the perfect fit for you.


HOW IT WORKS:

 

Try It Out: Enjoy your mattress in the comfort of your home for up to 100 nights. This gives you ample time to truly experience the difference in your sleep quality.

 

Adjust & Settle: It can take a while for your body to adjust to a new mattress, so give it time to break in and adapt to your sleep style.

 

Decide With Confidence: If you’re not completely satisfied*, simply let us know, and we'll arrange a hassle-free return.

 

*Terms & Conditions apply.


WE’RE HERE TO HELP

FREQUENTLY ASKED QUESTIONS

 

HOW DOES THE RETURN PROCESS WORK?

Returning your mattress is simple! If you decide the mattress isn't for you, contact our customer service team who will arrange the pickup and refund processing. You can contact our team here.

WHICH MATTRESSES DOES THE 100-NIGHT SLEEP PROMISE APPLY TO?

The 100 night sleep promise applies to “Dreamsuite” mattresses and “Art & Science” mattresses only. Electronic adjustable mattresses, furniture, homewares, linen, bed bases, bed heads, bedding, special / custom orders and floor stock are excluded.

WHAT CONDITION MUST THE MATTRESS BE IN?

The mattress must not be damaged or soiled in any way. A mattress protector must be purchased at the same time as your mattress and appear on the same receipt. This mattress protector must be used on the mattress from the very first night.

ANY TIPS FOR MAXIMISING THE COMFORT OF MY NEW MATTRESS?

A structurally sound foundation is essential to the performance of your mattress. Timber slats should be no more than 7cm apart.

WHERE CAN I FIND THE FULL TERMS & CONDITIONS?

The full Terms & Conditions can be found here.




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