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  • Terms and Conditions

Terms & Conditions 

Your purchase of the goods specified in this document is subject to these terms and conditions.

Receiving this order by email you accept the complete the Terms and Conditions.

Sleeping Giant reserves the right to refuse service, terminate accounts, remove, or edit content, reject, or cancel orders in our sole discretion.  

Stock availability and delivery lead times are estimates only and cannot be guaranteed.

Furniture using timber is inherently subject to variability as each piece is unique in terms of grain, pattern, knots etc.
When staining furniture, variations may occur. Other natural materials and fabrics are also subject to inherent variability in finish. Display stock is presented as a guide only.

Shipping Policy

All delivery costs are quoted based on ground floor accessible end points unless otherwise stated.

All deliveries take place during normal business hours of Monday to Saturday 7am to 9pm. 

It is the buyers’ responsibility to ensure delivery address is correct at the time of dispatch.  Charges may apply if our delivery team is unable to make your delivery due to an incorrect address.

Sleeping Giant uses an external freight provider for deliveries.  We cannot guarantee a specific delivery date or time and take no responsibility for any delivery days due to our courier’s schedule and availability. 

Deliveries

It is your responsibility:

  • To ensure the goods purchased will fit into the nominated property; this includes but is not limited to property access, stairs, doorways etc.
  • Any balcony lifts must be advised at point of sale as this will incur an additional charge.
  • To be present at the agreed time of delivery and allow access to the driver.
  • On delivery, to check condition of packaging, correct number of packages, and examine the goods before signing the delivery docket.
  • To ensure the order has been paid in full prior to delivery being arranged, deliveries will not be arranged for unpaid orders.

Assembly and mattress removal are not part of the standard delivery service and extra charges will apply.

Delivery will take place at the address specified by you when placing your order.

If the delivery driver is unable to obtain access at the allocated time on the agreed day, you will be charged by the contract carrier for any subsequent delivery.

Any damage at time of delivery must be reported to your store of purchase within 48 hours of delivery.

In the event of any unforeseen circumstances on delivery date and time (including but not limited to vehicle breakdown, traffic accident or severe weather) customer service will contact you immediately to make alternative arrangements. 

Order Collection

Customers are welcome to collect their purchases directly from our warehouse on an appointment basis.

Collection from a James Sleeping Giant store may be also available.


This is subject to stock availability.

Please ensure you bring your photo identification, proof of purchase and adequate transport for your goods. We reserve the right to hold goods until such time as adequate photographic identification can be provided. 

Returns: Change of Mind

For products (excluding upholstered and furniture products, clearance and sale products,  products sold as seconds, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product) collected and paid for at the time of purchase in store, in addition to the rights granted by applicable statute (including the Australian Consumer Law), if you change your mind you may return the product within 7 days of the date of purchase provided that the product is returned in its original condition, is in its original unopened and sealed packaging, and is accompanied by proof of purchase (the sales receipt or another acceptable form of proof of purchase).

Except as set out above, Sleeping Giant shall not accept a cancellation for change of mind by a customer, unless Sleeping Giant chooses to do so at its absolute discretion.

If Sleeping Giant does accept such cancellation, the customer will forfeit 20% of the purchase price Sleeping Giant to reflect any loss that Sleeping Giant will suffer as consequence of the cancellation.  Sleeping Giant shall set off this amount against any moneys already paid to us by the customer for this product and refund the balance. Collection fee will also be charged if required.

 


Returns: It Doesn’t Fit!

We understand that sometimes when buying furniture, things can go wrong.  That gorgeous bed that looks so fabulous in our showroom, won’t fit up your stairs or you’ve overestimated the length of that couch.

We will offer customers a 7-day store credit to exchange any items that you purchase and need to swap.

In this instance, we will provide a store credit for the purchase price of the item less any return costs (such as delivery and collection fees incurred by us).

All items returned in this manner need to be in their original packaging and not assembled or part assembled in any form. 

We do reserve the right to refuse a returned item if it is found to be damaged or not able to be returned to our showroom sale stock.

 

Returns: Damaged Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We request that all customers check their purchases within 48 hours from purchase.  Any damages to your items must be reported to your store of purchase immediately where upon a warranty claim will be made. Sleeping Giant reserves the right under consumer law to inspect any items as part of warranty claim assessment.

The customer remains responsible for returning the items to our warehouse where it will be inspected.

If in our reasonable opinion, the product has damage due to reasonable wear and tear, misuse, incorrect assembly or failure to follow the manufacturer’s instructions, we will not issue a refund or claim.


Refunds and Warranty

Sleeping Giant does offer a refund policy and a 12-month warranty on goods (some items may have an extended warranty, please refer to the individual products). Conditions apply.

You agree that you will not return any products without first informing Customer Service or the store of purchase.

No credit shall be given unless the products have been verified as being defective or otherwise valid for repair by Sleeping Giant.

If a refund is approved,  refund will be processed and paid via direct deposit to your nominated bank account or credited back to your finance credit account.

You can view our warranty information, including how to make a warranty claim, here.


 
Pricing

 All pricing on this website is in Australian dollars (AUD). Prices available in Australia only. Additional gst and delivery charges may apply to items on this site.

Sleeping Giant reserves the right to correct any errors or misprints relating to products displayed on the Site (included after such products have been ordered). 

Where an item is delivered using our external freight company, Sleeping Giant reserves the right to adjust freight calculations if there is an increase in freight charges by the courier.


Promotional Offers

Sleeping Giant reserves the right to withdraw, cancel, amend, extend or conclude any promotional offer at any time.

Unless specified, promotional offers cannot be used in conjunction with any other offer.

Some in-store sale items and promotions may not be available on line.

Advertised discounts apply to the most recent previous individual ticketed price at the time of printing 08/10/2020. As we negotiate with customers, products are likely to have been sold below the ticketed price in some showrooms prior to the discount offer. This discount cannot be used in conjunction with any other offer.

 

Shipping Promotions

Free shipping, flat rate, capped price or other types of shipping price promotions may be offered at specified times and on specified products. Where a shipping promotion is offered, it will only be available on selected products and to selected locations.



Discount Codes

Any discount codes are provided for single use only and can only be used online, once per customer.

Discount codes can not be redeemed after the expiry date.


Site Terms

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.

Sleeping Giant makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.


Copyright

This website, photography and its content remains the copyright of Sleeping Giant. All rights reserved.

By using this site, you acknowledge that the website and all related content is subject to copyright and possibly other intellectual property rights. We grant you a limited, non-transferable license to access and use this Website solely for your personal use.

Permission to reuse, copy or reproduce any content from this Website and related news items, imagery and social content is strictly prohibited, unless prior written permission has been obtained from us.

You may not copy the content from any of the page content, news items, images or resources associated with this site to individual third parties for their personal or commercial use.

Subject to applicable law, we may revoke a users permission to use this site at any time and may suspend or deny, in our sole discretion, your access to all or any portion of this Website without notice.

User Site Permissions

In using this Website, you must not:

• Provide us with inaccurate or incomplete information;
• Violate any applicable laws, or use this Website for any purpose that is unlawful or prohibited by these terms and conditions;
• Impersonate any person;
• Distribute viruses, corrupt files, or any other similar software or programs that may damage the operation of any computer hardware or software;
• Collect or store personal data about other users of this Website; or
• Engage in any other conduct that inhibits any other person from using or enjoying this Website or our associated social media pages and/or groups.

Customer Information and Privacy

All personal information obtained during the ordering process will be kept on file and only used for order-management, customer service and marketing purposes. 

Variations

We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any or all of this Website.

Payment Platform and Security

This website uses the eWAY Payment Gateaway for its online credit card transactions. eWAY processes online credit card transactions for Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments. 

- Payments are full automated with an immediate response
- Your credit card number can not be viewed by Sleeping Giant or any outside party
- All transactions are performed under 128 Bit SSL Certificate
- All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data
- eWAY is an authorised third party processor for all the major Australian banks
- eWAY at no time touches your funds, all monies are directly transferred from your credit card to the merchant account held by Sleeping Giant. 

For more information about eWAY and online credit card payments visit www.eWAY.com.au.

Cookies

Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.

We use cookies to learn more about the way you interact with our content and to help us improve your experience when visiting our website.

We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by Sleeping Giant or the websites of any third party suppliers by changing your browser settings – see the help function within your browser for further details.

General

Sleeping Giant will not be liable for any delay in performing our obligations under these terms and conditions if such delay is caused by circumstances beyond our reasonable control.

This site is governed by the laws of New South Wales, Australia, and users irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

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